Terms & Conditions
1. Introduction
These Terms and Conditions ("Terms") govern your relationship with Starborn Agency ("Company," "we," "us," or "our") when you use our marketing services, website, and related offerings (collectively, the "Services").
2. Acceptance of Terms
By engaging our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
3. Services
By texting our shortcode or subscribing to our text messaging service, you agree to these SMS Terms and Conditions:
Consent: By opting in, you consent to receive recurring text messages from Starborn Agency. Message frequency varies based on your interaction.
Opt-Out: Reply STOP to cancel at any time. After texting STOP, you'll receive confirmation of your opt-out.
Help: Text HELP for assistance.
Message & Data Rates: Your carrier's message and data rates may apply.
Services: We provide marketing and promotional services as outlined in service agreements. We reserve the right to modify our services at any time.
Your Responsibilities: You agree to provide accurate information and ensure you have rights to materials shared with us.Intellectual
Property: We retain ownership of intellectual property created during service provision unless otherwise specified. Upon full payment, you receive a non-exclusive license for intended use.
Payment: Fees and payment schedules are outlined in your service agreement. Late payments may incur interest.
Confidentiality: Both parties agree to maintain confidentiality of shared proprietary information for two years after service termination.
Termination: Either party may terminate according to service agreement terms. You remain responsible for payment of services rendered.
Liability Limitations: Our liability is limited to amounts paid for services. We're not liable for indirect damages and make no guarantees about marketing outcomes.
Indemnification: You agree to indemnify Starborn Agency from claims arising from your use of our services.
Governing Law: These terms are governed by NC law.
Dispute Resolution: Disputes shall be resolved through arbitration in Asheville, NC per American Arbitration Association rules.
Amendments: We may modify these terms at any time with notice.
Carrier Support: Not all carriers are supported.
Contact: 828-571-7782
22 Sheridan Rd, Asheville NC 28803
Privacy Policy
Information Collection: By subscribing, you authorize Starborn Agency to collect:
Contact information (name, phone, email)
Business information
Communication preferences
Device and usage information
Message data and interaction history
Usage: We use your information to:
Send requested text messages
Improve our services
Process transactions
Respond to inquiries
Share relevant marketing information
Analyze usage patterns
Prevent fraudulent activities
Comply with legal obligations
Opt-Out Rights: Reply STOP to opt out. You may update preferences or request data deletion by contacting us.
Data Security: We use reasonable measures to protect your information.
Data Retention: We store information as long as necessary for service provision or as required by law.
Third Parties: We don't sell your information but may share with service providers who help deliver our services.
International Transfer: Your data may be processed in countries with different data protection laws.
Children: Our services aren't directed to children under 16.
Policy Updates: We may update this policy with notice.
Your Rights: Depending on your location, you may have rights to access, correct, delete, restrict processing, or transfer your data.
Contact: Questions about this policy:
Email: [email protected]
Address: 22 Sheridan Rd, Asheville NC 28803
Phone: 828-571-7782
© 2025 - Starborn Agency - Asheville, NC - All rights reserved.